Zbrown Enterprise LLC Refund Policy
At Zbrown Enterprise LLC, your satisfaction is our top priority. We want you to have an enchanting experience with our accessories, and we stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Initiate a Return
To initiate a return, please contact us within 14 days of receiving your order. You can reach us at care@zbrownenterprise.com Provide your order number and details about the item you wish to return. Our customer support team will guide you through the process.
1.3 Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe arrival of your return.
2. Refunds
2.1 Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Approved Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
2.3 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first. If the refund is not visible, contact your credit card company or bank. It may take some time before your refund is officially posted.
3. Exchanges
3.1 Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at care@zbrownenterprise.net. We will guide you through the exchange process.
3.2 Non-defective Exchanges
If you wish to exchange a non-defective item, contact us within 14 days of receiving your order. You will be responsible for the return shipping, and we will ship the replacement item once the original item is received and inspected.
4. Contact Us
If you have any questions regarding our refund policy, feel free to reach out to us at care@zbrownenterprise.com. Our dedicated customer support team is here to assist you and ensure that your Zbrown Enterprise LLC experience is as delightful as possible.
Thank you for choosing Zbrown Enterprise LLC. We appreciate your trust in our products and commitment to providing you with accessories that shine as bright as the moonlight!
